About Us

We are a New Zealand owned and operated debt collection service that was founded in 1993. Over the years we have aimed to maintain a personal level of service to our clients and provide a simple and stress-free experience.

We perform collections on many types of debt, with a focus on specialising in tenancy debt recovery. Our client base consists of individual creditors and businesses of all shapes and sizes.

Over the course of business, we provided service to many businesses, landlords, and branches of the well-known franchises of Barfoot & Thompson Ltd, First National, LJ Hookers, Harcourts, Bayleys Property Management, Century 21, Harveys Group, Ray White, and The Professionals. With a high debtor location success rate and debt recovery rate, we have regularly been referred to by property managers, private landlords, the Courts and Tenancy Services. We are respected for our dedication and knowledge of the industry.


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Heritage

The founder of The C.I.A. Debt Recovery Group started as a field agent for another debt collection agency in 1993. It was clear, in a very short time frame, that his former Police experience of dealing with people from all walks of life allowed him to gain rapport with debtors, with 2 debtors ringing to compliment his work in the space of just 3 months.

His work in West Auckland soon grew so that he was able develop a business plan which quickly evolved into the forming of the national private investigative and debt collection business, then called Chase Investigative Agencies, also known as C.I.A.

An opportunity arose in 1997 to demonstrate to the National President of the property managers division of the Real Estate Institute of New Zealand (REINZ) the tracing and debt collecting abilities of this business. A six-month trial took place before C.I.A. was invited to market their services to the rest of the REINZ membership. The business had quickly grown exponentially which lead to debt collection on a nationwide scope. 

In 2008, The C.I.A. Debt Recovery Group relinquished the private investigator's licence because it was not required for the core work of tenancy and general debt collection. The private investigator's licence states on the card that it grants no extra powers over the normal citizen and then, as an aside, the Private Investigator's and Security Guards Act takes away the right of private investigators to covertly take photos, videos and audio. 

Because C.I.A. was legally not allowed to use the word 'investigative', or 'investigator', in the company name without a private investigators licence, the name of the company was thus changed to The C.I.A. Debt Recovery Group Ltd as it is today.