Our System - CIA - The C.I.A. Debt Recovery Group Ltd

1. You need to complete an instruction cover form for each debt, called "Our instructions to C.I.A.", (which can be found on the link "Instruct Forms ") - pick the one that is most appropriate for your type of debt.

If you want to see a normal collection process in graphical form please click here

2. The forms, per paragraph 1 above, acts as

a) a cover sheet;

b) a contract with C.I.A.; and,

c) as an agency agreement for us to act on your behalf.

3. You should make a choice of which billing option is most commercially suitable to you from the our "Fees Schedules" page and tick that option on the instruction sheet. We think generally you should be using option 2 as we pay the costs of enforcement of any Court order you may have obtained.

4. You can either post, email or fax this instruction sheet to us with a copy of the Tenancy/Disputes Tribunal Order, District Court Order, copies of application forms, invoices issued or loan agreements and photos of your debtor if they are available. We do not normally need any other documentation.

5. If you have a photo of the debtor this would help our field agents in identifying debtors that deny their identity and we can also send that to the Court if we need to take enforcement action via the District Court processes.

6. We will enter your instructions into our computer diarised “Client Management System” upon which we will fax or email an acknowledgment to you.

7. We don't give written updates any longer as the logistics can be quite phenomenal when you are dealing with more than 6000 new debts every year. We are quite happy to give short replies to email requests for updates every 6-8 weeks if we haven't already contacted you within that time. Drop us a line to admin@cia.co.nz using the debt number, we gave on our acknolwedgment of your instructions, as a reference.

8. We do give monthly payment advices by email or fax once an arrangement to pay is made by your debtor. This is usually done after the 15th of the month following the month of recovery or the next business day.